1. All Sales Are Final
All purchases of Plate30 access are final and non-refundable. Because Plate30 is a digital product that grants immediate access to the full guide upon purchase, we are unable to offer refunds once access has been granted.
2. What You're Purchasing
When you purchase Plate30, you receive permanent access to the full curated dining guide — all 30 restaurants, the Beyond 30 section, rooftop & nightlife guides, the AI Curator, and all future content updates. We encourage you to review all freely available content before purchasing.
3. Exceptions
We will consider a refund only in the following circumstances:
— You were charged more than once for the same purchase (duplicate charge).
— You were charged but never received access due to a technical failure on our end.
In either case, please contact us within 7 days of purchase with your order confirmation and we will investigate promptly.
4. How to Contact Us
For refund inquiries, email hello@plate30.com with the subject line "Refund Request" and include your order number. We respond within 2 business days.
5. Payment Processor
Payments are processed by Gumroad. If you believe there has been an error with your charge, you may also contact them directly. We comply fully with their dispute resolution process.